JOB SUMMARY

The Front Office Manager will be responsible for overseeing the daily operations of the front desk and ensuring exceptional guest service. This role involves managing a team of front desk agents, coordinating guest check-ins and check-outs, handling reservations, and addressing guest concerns to enhance their overall experience.

DUTIES AND RESPONSIBILITIES

·         Facilitates good communication between all departments and the front office to enhance guest service.

·         Oversees the hiring, training, and development of all front desk personnel.

·         Ensures that plans and actions to achieve departmental goals are effectively communicated, understood, and executed by managers, supervisors, and hourly staff.

·         Develops control systems to manage costs and labor efficiently, aligning with budget guidelines.

·         Participates in weekly staff and sales strategy meetings as needed. Ensures adherence to all established policies and procedures.

·         Collaborate with the HR/training department and operational teams to ensure effective orientation and training for hotel staff, aiming to promote long-term retention and the development of skilled employees.

·         To co-ordinate and develop the Duty management Role and Roster.

·         Maximize room revenue and occupancy by reviewing status daily.Analyse rate variance, monitor credit report and maintain close observation of daily house count.

·         Verify that accurate room status information is maintained and properly communicated.

·         Enforce all cash handling, check cashing and credit policies.

·         Resolve guest problems quickly, efficiently and courteously.

·         Implement and maintain all control standards, policies and procedures established by the hotel.

KEY REQUIREMENTS

·         Degree in Marketing or Related Field

·         5 years experience as a Front Office Manager in a Hotel

·         Strong leadership and team management skills, excellent communication and interpersonal abilities

·         Proficiency in hotel management software

·         Understanding the operations of other departments

HOW TO APPLY

• If you meet the above qualifications, skills and experience send CV urgently to recruitment@britesmanagement.com quoting the job title as the subject line on your email
• Interviews will be conducted on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted