Duties and Responsibilities

·         Oversee the maintenance and support of the organization's IT infrastructure, including servers, networks, and telecommunications systems.

·         Ensure the reliability, security, and scalability of IT systems and infrastructure.

·         Manage system upgrades, backups, and disaster recovery planning.

·         Recruit, train, and manage a team of IT professionals.

·         Delegate tasks and responsibilities to ensure efficient workflow and project completion.

·         Conduct performance evaluations and provide ongoing training and support.

·         Provide technical support to staff and resolve IT-related issues promptly.

·         Develop and implement IT support processes and service level agreements (SLAs).

·         Monitor IT helpdesk operations and ensure timely resolution of support tickets.

·         Implement and manage security measures to protect the organization's IT systems and data.

·         Conduct regular security assessments and audits to identify vulnerabilities.

·         Develop and enforce IT security policies and procedures.

·         Plan, execute, and manage IT projects, ensuring they are completed on time and within budget.

·         Collaborate with other departments to identify and address their IT needs.

·         Oversee the implementation of new software and hardware solutions.

·         Develop and manage the IT budget, ensuring cost-effective use of resources.

·         Monitor IT expenditures and identify opportunities for cost savings.

·         Prepare financial reports and forecasts for senior management.

·         Develop and implement the organization's IT strategy in alignment with business goals.

·         Stay updated with emerging technologies and industry trends to recommend improvements.

·         Advise senior management on technology solutions and their potential impact on business operations.

·         Manage relationships with IT vendors and service providers.

·         Negotiate contracts and service agreements to ensure favorable terms.

·         Monitor vendor performance and ensure compliance with SLAs.

Key Requirements Skills, experience and qualification

·         Bachelor’s degree in Computer Science, Information Technology, or a related field.

·         Minimum of 5 years of experience in IT management or a related role.

·         Strong knowledge of IT infrastructure, systems, and best practices.

·         Proven experience in managing IT projects and teams.

·         Excellent leadership and team management skills.

·         Strong analytical and problem-solving abilities.

·         Excellent communication and interpersonal skills.

·         Proficiency in using IT management software and tools..        .

HOW TO APPLY

• If you meet the above qualifications, skills and experience send CV urgently to This email address is being protected from spambots. You need JavaScript enabled to view it. quoting the job title as the subject line on your email
• Interviews will be conducted on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.