Duties and Responsibilities

·         Line management of all employees in Kenya; their performance and development

·         Ensuring that the various Kenya guest-facing units deliver guest services / experiences in line with the agreed standards & definitions for agent services

·         End-responsible for the consistently strong and cost-efficient performance of support functions including resupplies, fleet management and asset management / maintenance

·         Ensuring that the Kenya operations meet the company’s Group policies, procedures and standards at all times, including a / o health & safety and admin controls

·         Ensuring that all assets and equipment are kept in excellent condition

·         Managing and supporting the operations team by defining precise local operational processes with a focus on strong operational execution and results

·         Developing strategies to strengthen driver’s value proposition to continually grow our supply base, performance, quality, compliance and retention

·         Actively leading and/or supporting expansion across the rest of the country

·         Hands-on supply management – working autonomously and taking initiatives with your team through the stages of fleet acquisition, conversion and activation

·         Analyzing data – you will monitor our city operations metrics to ensure marketplace health between all stakeholders Identifying trends, risks and improvement opportunities on a local level that may impact the business

·         Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency

·         Taking ownership of Bolt’s growth by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business goals

Key job qualifications, skills and requirement.

·         Minimum 5 years of experience in various operational management roles

·         Strong organizational and logistic skills in leadership positions in organizations

·         Effective at managing and training / coaching middle managers and staff

·         Effective at crisis management and good at making instant decisions; ability to multitask and prioritize in a challenging environment

·         Good working knowledge & experience in the majority of the following areas :

·         Logistics / resupply

·         Cost management

·         Asset & fleet maintenance management

·         Ability to build good working relationships with people at all levels from camp staff to the Board of Directors

·         Proven ability to handle complex intercultural people matters, with cultural sensitivity and awareness

·         Passion for positive impact and wildlife tourism as well as community development

·         Minimum degree or diploma

·         Strong verbal and written communication skills and ability to structure and present work plans and ideas

·         Independent getting things done’ mentality; willing to work hard

HOW TO APPLY

·         If you meet the above qualifications, skills and experience send CV urgently to This email address is being protected from spambots. You need JavaScript enabled to view it. quoting the job title as the subject line in the mail

·         Interviews will be conducted on a rolling basis until the position is filled.

·         Only the shortlisted candidates will be contacted.