This training will focus on improving communication, listening skills, problem-solving, feedback and interpersonal skills. It will help you to develop competencies needed to deal with customers and colleagues and to become a better team player. The training will equip you with excellent Communication and interpersonal skills, which in turn will make you more efficient and productive in work performance. By learning how to communicate better, a staff will interact in a more constructive and productive manner with colleagues and customers. Excellent communication skills will lead to improved customer service and quality standards in service delivery. The training will also help you to improve your feedback and interaction with customers.
This training has self-explanatory PowerPoint presentation and an easy to understand training manual. You will also receive a simulation animation video.
You can request for a trainer to explain and clarify difficult areas via Skype/ phone or WhatsApp.