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Jobs

Operations Director

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Location: Nairobi, Kenya

Nature of Job: Full-time

Salary Range: 300K-600K

 

KEY OBJECTIVES/PURPOSE OF THE JOB

The Operations Director is responsible for operational strategy and day-to-day operations, overseeing B2C customer-delivery, and supply of Pros for all avenues of the business. S/he ensures that customer offerings are designed to satisfy the needs of service buyers, service providers, and internal teams, and are iterated on, based on feedback from those stakeholders. S/he works with teams to ensure that services are delivered with quality and that sales and growth targets are met. S/he collaborates with other teams including tech and marketing, to ensure a fantastic customer- and Pro-experience is offered and develops new partnerships to improve the overall experience further.

KEY ROLES

  • Work with segment teams to develop compelling customer offers

  • Provide overall guidance of a team

  • Manage and cultivate mid-management Segment Leads

  • Set KPIs and targets for segment teams, and push for ongoing growth

  • Ensure that Segment Leads are delivering on KPIs and SOPs

  • Function as the escalation point as required

  • Function as focal point for coordination between Segment Teams, B2B and Projects teams, marketing and tech

  • Collaborate with executive-level management in the development of performance goals and long-term operational plans

  • Lead recruitment for staff in Segment Teams

  • Manage Operations budget planning and monitoring

  • Push business unit teams to hit and exceed growth targets

  • Promote and support implementing innovative ideas from teams to grow business units

  • Collaborate with B2B, Projects and Marketing teams to ensure that the quantity of delivery can grow



EDUCATION EXPERIENCE AND SKILLS

  • MBA or degree in related field

  • 5 years’ experience in managing business units and people

  • Demonstrated track record in scaling initiatives or business units

  • Proven record of developing effective partnerships

  • Experience with vocational training, upskilling, and/or work with informal workers a plus

  • Experience in the Kenyan Market strongly preferred

How to Apply:

Qualified candidates are encouraged to send CVs quoting relevant skills, qualifications and experience to This email address is being protected from spambots. You need JavaScript enabled to view it.

Interviews will be done on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted.

 

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