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Jobs

Head of Sales and Operations

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Location: Nairobi

Salary: 120K-150K

Nature of Job: Full time

Nature of Industry: ICT Solutions/Telecommunications

 

KEY OBJECTIVES/PURPOSE OF THE JOB 

Our client offering ICT Solutions and Telecommunications projects is looking to fill the role The Operations/ Sales Manager. Director is responsible for operational strategy and day-to-day management of the sales team to oversee excellent customer-delivery, and supply of Pros for all avenues of the business. S/he ensures that customer offerings are designed to satisfy the needs of service buyers, service providers, and internal teams, and are iterated on, based on feedback from those stakeholders. S/he works with teams to ensure that services are delivered with quality and that sale and growth targets are met. S/he collaborates with other teams including tech and marketing, to ensure a fantastic customer- and Pro-experience is offered and develops new partnerships to improve the overall experience further.

KEY ROLES

  • Managing a motivated sales team

  • Provide overall guidance and supervisory of the team 

  • Set KPIs and targets for the sales teams, and push for ongoing growth

  • Ensure that set targets are met and exceeded

  • Function as the escalation point as required

  • Function as focal point for coordination between sales team and technical team

  • Collaborate with the management in the development of performance goals and long-term operational plans

  • Lead recruitment for staffs in the sales

  • Manage Operations budget planning and monitoring in the sales department

  • Promote and support implementing innovative ideas from teams to grow business 

EDUCATION EXPERIENCE AND SKILLS

  • MBA or degree in related business field

  • 5 years’ experience in managing a strong sales team

  • Demonstrated track record in scaling initiatives in business 

  • Excellent communication, interpersonal and communication skills

  • Good experience in managing business operations and strategies

  • Outward-bound and open minded

 

How to Apply:

Qualified candidates are encouraged to send CVs quoting relevant skills, qualifications and experience to This email address is being protected from spambots. You need JavaScript enabled to view it.

Interviews will be done on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted.

 

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