0722 965220 | 0780 869782 | 0733 869782


Front Office Admin-Hotel

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Location: Nairobi

Nature of Work: Full time

Salary Range: 25K (Accommodation Provided)


Key Duties & Responsibilities

  • Greet clients and visitors with a positive, helpful attitude

  • Handle the Front Office Fidelio System in regards to client’s bookings and inquiries

  • Attending to telephone calls and transferring them to the respective extensions

  • Receive clients’ rent in the absence of the Finance and Admin Manager 

  • Assisting in Apartment inspections

  • Handle guests’ check-ins and check outs as per the Check In Procedures 

  • Sending the ‘Guest Feedback Survey’ to the guests through email upon check out and keeping a log for the same

  • Filing and retrieval of documents

  • Preparing of Purchase Orders using Materials Control Software

  • Ensuring the Admin office is always tidy and well organized

  • Assisting clients in finding their way around the premises

  • Helping maintain workplace security by issuing, checking and collecting badges as necessary and maintaining visitor logs

  • Answering phones in a professional manner, and routing calls as necessary

  • Assisting colleagues with administrative tasks

  • Provide excellent customer service

  • Scheduling appointments

  • Any other duty as may be given from time to time



  • Certificate in Hotel Management – Front Office Operations

  • Working experience in Fidelio System

  • Working experience in Materials Control Software

  • Two years working experience in Hotel Front Office/Hotel Reception

  • Prior experience in a hotel or apartments a must 

  • Consistent, professional in dress and manner

  • Excellent written and verbal communication skills

  • Competency in Microsoft applications including Word, Excel, and Outlook

  • Good time management skills

If you meet the above qualifications, skills and experience send CV only to This email address is being protected from spambots. You need JavaScript enabled to view it.


Only the shortlisted candidates will be contacted.





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View Park Towers, 10th Floor, Wing B, Room 2, Utalii lane Opposite Alliance France

  • Email:
  • Phone: +254 (0)722 965 220
  • Mobile: +254 (0)733 869 782
  • Mobile: +254 (0)780 869782

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