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Jobs

Credit Controller-Hotel

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Location: Nairobi

Nature of Job: Full time

Salary: 60-70K

 

Duties and Responsibilities

·       The Credit Controller is responsible for managing the debts of the hotel and oversee all debts owed

· Reporting to the company accountant and liaising closely to deliver an accurate and efficient credit control service.  This role requires building and maintaining strong relationships with clients to ensure the smooth running of accounts

· Maintain debtors overdue accounts to agreed company performance levels

· Ensure collection of debtors accounts occurs within credit terms and according to company policy and procedures

· Report on account collection progress

· Listen to customer complaints with empathy and take action to satisfy the customers immediate needs and prevent reoccurrence

· Make telephone collection calls

· Risk review new and existing customers to minimize bad and doubtful debts

· Monitor credit limits and terms for each customer in line with Credit Policy

· Effectively resolve disputed invoices

· To provide timely and accurate reporting

· Maintain notes and account details of any changes

 Knowledge, Skills and Experience

· Excellent relationship management skills

· 3-5 years’ experience in the same capacity in a hotel

· Knowledge of credit and credit control activities 

· Customer claims and processes

· Strong Excel, written, verbal, negotiation and communication skills

· Knowledge of Microsoft suite of products

· Well organized and efficient

· CPA’s and a Bachelor’s degree in a business related course

 

Qualified candidates should send CV quoting relevant skills, qualifications and experience to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 Only shortlisted candidates will be contacted.

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