Duties and Responsibilities

·       Provide technical support and assistance to end-users, including troubleshooting hardware, software, and network issues via phone, email, or in-person.

·       Install, configure, and maintain computer hardware, software, and peripherals, including desktops, laptops, printers, scanners, and mobile devices.

·       Set up and configure user accounts, email accounts, and access permissions in accordance with company policies and procedures.

·       Perform routine maintenance tasks, such as system updates, patches, and backups, to ensure optimal performance and security of IT systems.

·       Monitor system performance, analyze logs, and identify potential issues or security threats, taking appropriate action to mitigate risks and prevent downtime.

·       Assist in the implementation of IT projects, upgrades, and migrations, following project plans and timelines to ensure successful completion.

·       Provide training and guidance to end-users on how to use IT systems, software applications, and tools effectively and efficiently.

·       Maintain accurate records of IT inventory, including hardware, software licenses, and equipment warranties, and assist in procurement and asset management activities.

·       Collaborate with IT team members and vendors to resolve complex technical issues and implement solutions in a timely manner.

·       Stay informed about emerging technologies, trends, and best practices in the IT field, and recommend improvements or enhancements to existing systems and processes..

Key Requirements Skills, experience and qualification

·       Bachelor's degree / Diploma in Information Technology, Computer Science, or related field is preferred.

·       Proven experience in providing technical support and assistance in an IT environment, preferably in a help desk or support role.

·       Strong knowledge of computer hardware, operating systems (Windows, macOS), and productivity software (Microsoft Office, G Suite).

·       Familiarity with networking concepts, protocols, and troubleshooting techniques (TCP/IP, DNS, DHCP).

·       Proficiency in troubleshooting common IT issues, such as hardware failures, software errors, and connectivity problems.

·       Excellent communication and interpersonal skills, with the ability to communicate technical information to non-technical users clearly and effectively.

·       Customer service-oriented mindset, with a commitment to delivering prompt, courteous, and effective support to end-users.

·       Ability to work independently and collaboratively as part of a team, with strong problem-solving and decision-making abilities.

·       Attention to detail and a commitment to following established procedures and protocols.

·       Willingness to learn and adapt to new technologies and tools as needed.

HOW TO APPLY

• If you meet the above qualifications, skills and experience send CV urgently to This email address is being protected from spambots. You need JavaScript enabled to view it. quoting the job title as the subject line on your email
• Interviews will be conducted on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.